This guide provides an overview of the Data Mapper feature, designed for internal team reference and external communication, such as marketing materials.
Here are the steps to set up and use the Data Mapper feature
You can now upload multiple master data sheets. The current process for uploading sheets is through an API.
/api/master-data/sheets/upload endpoint to upload your sheet. You can upload one file at a time. You can upload up to 10 sheets per account. Once uploaded, the master data is stored at the account level and can be reused across multiple queues.This is where you tell the system how to use your master data. The logic-setting is handled by the engineering team, as the UI for this feature is planned for a later version. You must communicate the desired logic to your project manager or customer support team.
After the logic has been configured, you can apply it to your queue.


3 . Refresh on Demand. If you manually change a value, you can click the “Refresh” button on the UI. This will re-run the mapping logic for all other fields that you haven’t touched, keeping your manual changes intact

Logic Application: For now, the data mapping logic is configured by the engineering team. To apply the logic, the “Enable asking AI to fill in the best values” toggle must be turned on in the queue’s automation settings. As VMD is also live, we need to ensure that either VMD or data mapper is in use.
Multi-Use Case Support: Data Mapper can be used for two main purposes: refining values using fuzzy matching and inferring values using other fields’ captured data.
Match Types: The system supports three types of matching logic:
Exact Match: Compares values for an exact, case-insensitive match.
Fuzzy Match (Best Match): Finds the nearest match and allows users to set a threshold for similarity.
Semantic Match (Match by Meaning): Matches data based on its meaning.
Refresh Functionality: A ‘Refresh’ button on the UI allows users to re-run the mapping logic. This will only update values that have not been manually changed by the user.
Data Mapper Icon: Fields or table columns populated by the Data Mapper will show a small ‘Map’ icon. Hovering over the icon will display a tooltip saying, “This field has been populated from the Master data”.
These are the available API endpoints to access and use the feature: API Gateway folder